getAllTicketMetrics {zendeskR}

getAllTicketMetrics

Description

This function is used to retrieve all ticket metrics from all tickets in your Zendesk organization

Usage

getAllTicketMetrics()

Details

This function will return a data.frame containing all ticket metrics, such as latest_comment_added_at, first_resolution_time_in_minutes, etc. on every ticket.

Value

returns a data.frame of all ticket metrics for all tickets

Author(s)

Tanya Cashorali

References

http://developer.zendesk.com/documentation/rest_api/ticket_metrics.html

Examples

## Not run: 
    ## This requires Zendesk authentication
    ticket_metrics <- getAllTicketMetrics()

## End(Not run)