get_users {zdeskR}

Returns All Available Zendesk Users.

Description

It takes your Email Id, authentication token, sub-domain and parse all the users in a list. It iterates through all the pages returning only 100 users per page until the "next_page" parameter becomes null indicating there are no more pages to fetch.

Usage

get_users(email_id, token, subdomain, start_time, user_role = "all")

Arguments

email_id

Zendesk Email Id (username).

token

Zendesk API token.

subdomain

Your organization's Zendesk sub-domain.

start_time

String with a date or datetime to get all tickets modified after that date.

user_role

User role, one of "all", "end-user", "agent", or "admin".

Details

It's not a good practice to write down these authentication parameters in your code. There are various methods and packages available that are more secure; this package doesn't require you to use any one in particular.

The start_page parameter is useful if you have many users. Each page contains 100 users. Zendesk does not have an incremental method for pulling users by date but after you retrieve all of your users once, you can then increment your start page to something that will limit the number of users you are re-pulling each time.

If you are pulling partial lists of users be aware that you will not get updates on older users. You will only get recently created users, not modified/deleted users and their modified data nor updated last login dates.

Value

Data Frame with user details

References

https://developer.zendesk.com/rest_api/docs/support/users

Examples

## Not run: 
users <- get_users(email_id, token, subdomain)

## End(Not run)