get_custom_fields {zdeskR}

Returns the system and all the custom fields defined by your organization's zendesk administrator

Description

It takes your Email Id, authentication token, sub-domain as parameters and gets the system and all the custom fields available for a zendesk ticket.

Usage

get_custom_fields(email_id, token, subdomain)

Arguments

email_id

Zendesk Email Id (username).

token

Zendesk API token.

subdomain

Your organization's Zendesk sub-domain.

Details

It's not a good practice to write down these authentication parameters in your code. There are various methods and packages available that are more secure; this package doesn't require you to use any one in particular.

Value

A data frame containing all ticket fields

References

https://developer.zendesk.com/rest_api/docs/support/ticket_fields

Examples

## Not run: 
fields <- get_custom_fields(email_id, token, subdomain)

## End(Not run)