connectcontactlens {paws.customer.engagement}

Amazon Connect Contact Lens

Description

Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts.

Contact Lens for Amazon Connect provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using Contact Lens in the Amazon Connect Administrator Guide.

Usage

connectcontactlens(
  config = list(),
  credentials = list(),
  endpoint = NULL,
  region = NULL
)

Arguments

config

Optional configuration of credentials, endpoint, and/or region.

• credentials:

  • creds:

    • access_key_id: AWS access key ID

    • secret_access_key: AWS secret access key

    • session_token: AWS temporary session token

  • profile: The name of a profile to use. If not given, then the default profile is used.

  • anonymous: Set anonymous credentials.

• endpoint: The complete URL to use for the constructed client.

• region: The AWS Region used in instantiating the client.

• close_connection: Immediately close all HTTP connections.

• timeout: The time in seconds till a timeout exception is thrown when attempting to make a connection. The default is 60 seconds.

• s3_force_path_style: Set this to true to force the request to use path-style addressing, i.e. ⁠http://s3.amazonaws.com/BUCKET/KEY⁠.

• sts_regional_endpoint: Set sts regional endpoint resolver to regional or legacy https://docs.aws.amazon.com/sdkref/latest/guide/feature-sts-regionalized-endpoints.html

credentials

Optional credentials shorthand for the config parameter

• creds:

  • access_key_id: AWS access key ID

  • secret_access_key: AWS secret access key

  • session_token: AWS temporary session token

• profile: The name of a profile to use. If not given, then the default profile is used.

• anonymous: Set anonymous credentials.

endpoint

Optional shorthand for complete URL to use for the constructed client.

region

Optional shorthand for AWS Region used in instantiating the client.

Value

A client for the service. You can call the service's operations using syntax like svc$operation(...), where svc is the name you've assigned to the client. The available operations are listed in the Operations section.

Service syntax

svc <- connectcontactlens(
  config = list(
    credentials = list(
      creds = list(
        access_key_id = "string",
        secret_access_key = "string",
        session_token = "string"
      ),
      profile = "string",
      anonymous = "logical"
    ),
    endpoint = "string",
    region = "string",
    close_connection = "logical",
    timeout = "numeric",
    s3_force_path_style = "logical",
    sts_regional_endpoint = "string"
  ),
  credentials = list(
    creds = list(
      access_key_id = "string",
      secret_access_key = "string",
      session_token = "string"
    ),
    profile = "string",
    anonymous = "logical"
  ),
  endpoint = "string",
  region = "string"
)

Operations

list_realtime_contact_analysis_segments

Provides a list of analysis segments for a real-time analysis session

Examples

## Not run: 
svc <- connectcontactlens()
svc$list_realtime_contact_analysis_segments(
  Foo = 123
)

## End(Not run)