Callcenter {Rfssa}

Callcenter Dataset: Number of Calls for a Bank

Description

This dataset represents a small call center for an anonymous bank (Brown et al., 2005). It provides detailed information about the exact times of calls that were connected to the center throughout the year 1999, from January 1 to December 31.

Format

A functional time series object of class 'funts' with the following fields:

time

the time index indicating when the calls occurred.

coefs

the coefficients corresponding to the B-spline basis functions.

basisobj

the basis functions used for the functional representation.

dimSupp

the dimension support of the functional data.

Details

The data have been converted into a functional time series using a B-spline basis system with 22 basis functions. The resulting dataset is stored as a functional time series object of class 'funts'. You can load the raw data using the function loadCallcenterData. See funts for more details.

References

1. Brown, L., Gans, N., Mandelbaum, A., Sakov, A., Shen, H., Zeltyn, S., & Zhao, L. (2005). Statistical analysis of a telephone call center: A queueing-science perspective. Journal of the American Statistical Association, 100(469), 36-50.

See Also

loadCallcenterData, funts

Examples

## Not run: 
# Load the Callcenter dataset
data("Callcenter")

## End(Not run)