satisfaction {MCAvariants}

Patient Satisfaction

Description

The data set consists of 235 rows and 5 columns. The rows represent the individuals (patients in an hospital) and the columns concern the five variables of satisfaction (Tangibility, Reliability, Capacity of Response, Capacity of Assurance and Empathy

Usage

data(satisfaction)

Format

A data frame with 235 observations on the following 5 variables.

TANG

a numeric vector of ordered categories ranging from 1 to 5.

REL

a numeric vector of ordered categories ranging from 1 to 5.

CRES

a numeric vector of ordered categories ranging from 1 to 5.

CASS

a numeric vector of ordered categories ranging from 1 to 5.

EMPAT

a numeric vector of ordered categories ranging from 1 to 5.

Source

Della Valle E (2010) Della Valle E 2010 Analisi Multidimensionale dei Dati: la Qualit\'a del Lavoro nelle Cooperative Sociali. Unpublished thesis, Seconda Universit\'a degli Studi di Napoli, Capua Italy.

Examples

data(satisfaction)
#dim(satisfaction)
#dimnames(satisfaction)