bb1992 {FCO}

Dataset from Babakus & Boller (1992)

Description

Data from Babakus & Boller (1992) who investigated the dimensionality of the SERVQUAL scale based on a sample of N = 502. The data is available as a data.frame (simulated via mvrnorm in package MASS based on the correlation matrix provided by the authors) and used in the vignette.

Usage

data(bb1992)

Format

A data.frame of 22 variables (Q1-Q22) with 502 observations

Source

Provided in paper

References

Babakus, E., & Boller, G. W. (1992). An empirical assessment of the SERVQUAL scale. Journal of Business Research, 24(3), 253–268. https://doi.org/10.1016/0148-2963(92)90022-4

Examples

data(bb1992)
head(bb1992, 3)