univer {CUB}

Evaluation of the Orientation Services 2002

Description

A sample survey on students evaluation of the Orientation services was conducted across the 13 Faculties of University of Naples Federico II in five waves: participants were asked to express their ratings on a 7 point scale (1 = "very unsatisfied", 7 = "extremely satisfied"). Here dataset collected during 2002 is loaded.

Usage

data(univer)

Format

The description of subjects' covariates is:

Faculty

A factor variable, with levels ranging from 1 to 13 indicating the coding for the different university faculties

Freqserv

A factor with levels: 0 = for not regular users, 1 = for regular users

Age

Variable indicating the age of the respondent in years

Gender

A factor with levels: 0 = man, 1 = woman

Diploma

A factor with levels: 1 = classic studies, 2 = scientific studies, 3 = linguistic, 4 = Professional, 5 = Technical/Accountancy, 6 = others

Residence

A factor with levels: 1 = city NA, 2 = district NA, 3 = others

ChangeFa

A factor with levels: 1 = changed faculty, 2 = not changed faculty

Analyzed ordinal variables (Likert ordinal scale): 1 = "extremely unsatisfied", 2 = "very unsatisfied", 3 = "unsatisfied", 4 = "indifferent", 5 = "satisfied", 6 = "very satisfied", 7 = "extremely satisfied"

Informat

Level of satisfaction about the collected information

Willingn

Level of satisfaction about the willingness of the staff

Officeho

Judgment about the Office hours

Competen

Judgement about the competence of the staff

Global

Global satisfaction

Details

Period of data collection: 2002
Mode of collection: questionnaire
Number of observations: 2179
Number of subjects' covariates: 7
Number of analyzed items: 5